Communal Mediation Service

Did you know that in 2025, the City of Spa joined the communal mediation service, thus confirming its commitment to strengthening transparency and trust with citizens? Following the decision of the Municipal Council on June 26, 2025, a Communal Mediation Service was established within the Municipality of Spa. This is a neutral tool for understanding, listening, and comprehension, aimed at fostering good relations between the population and communal services. What is the role of the Communal Mediator? Its role is to help anyone experiencing difficulties with a service of the Municipal Administration. It attempts to reconcile the points of view of both parties and to re-establish dialogue between the citizen and the service concerned. It can propose a response, additional information, mediation, or an equitable recommendation. Who can file a complaint? Anyone with a dispute with a service of the Municipal Administration. An individual complaint can be filed by a natural or legal person. A company, regardless of its legal form, or an association can file a complaint. In which areas? All areas managed by the Municipality: citizen reception, urban planning, culture, communal education, rentals, housing, urban planning and environmental permits (communal part of the process), administrative police, population & civil status, cleanliness, roads, etc. How to file a complaint? The complaint can be written or oral. In both cases, an acknowledgment of receipt is sent or given to the complainant. It must include at least your contact details, the precise subject of the complaint, and a description of the steps already taken. Filing a complaint is free. Complaints that are not handled are those which: - challenge communal regulations, the general policy adopted by the Municipality, and the decisions of the Municipal Council or the College of Aldermen; - concern matters outside communal jurisdiction (matters managed by Wallonia or the federal state, private disputes, etc.); - relate to matters in which judicial proceedings are ongoing or in which administrative remedies exist, particularly with supervisory authorities; - concern acts performed by judicial or administrative police services, except for the relational aspects of these acts; - relate to matters that have been the subject of a judicial or administrative decision with the force of res judicata; - relate to facts older than 6 months, unless these facts cause continuous damage to the victims. Contact: [email protected] www.le-mediateur.be www.le-mediateur.be/page/introduction-d-une-reclamation 0800/19.199